'They are breaking the law.' Taxi drivers received record numbers in complaints in 2022 - with most relating to payment issues.
received 1,625 complaints in 2022 – a three-fold increase from 2021 .
“What they're doing is they're paying by credit card, that's fine,” he said. “[But] within a week or two later, drivers are receiving emails from companies processing credit cards saying a customer has contacted us to say they never took this journey with you.“Now it’s down to me to prove that journey - if the journey was done by tap, I have no way of proving that the trip exists. They could simply say somebody else used their cards.
This has likely discouraged many taxi drivers from accepting card payments altogether, Mr Cullen said.'Make sure the card machine is charged'“Sometimes it works, sometimes it doesn’t - but when taxi drivers are refusing cards, they’re breaking the law,” Mr Cullen said.
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