A record number of complaints about taxi drivers last year has been linked to the introduction of a new regulation requiring licence holders to accept cashless payments for fares
A RECORD NUMBER of complaints about taxi drivers last year has been linked to the introduction of a new regulation requiring licence holders to accept cashless payments for fares.
It claimed the regulation had resulted in the complaint category of “overcharging and other matters relating to fares” accounting for almost half of all complaints made last year – a total of 793 cases. It also reported that over 204,000 checks were carried out on taxis and other small public service vehicles as well as drivers last year which involved approximately 90% of all vehicles.The most common offence was the failure to notify details of the vehicle being operated to the NTA which accounted for 21% of the total.
The latest figures show there were 1,835 fewer drivers of taxis and other small public service vehicles at the end of 2022 compared to March 2020. However, the numbers leaving the industry were even higher with 25 individuals surrendering their licence, while another 1,400 allowed their licence to lapse permanently during 2022.Only 660 drivers – just 2.6% of the total – are aged under 32 years, while over 14% of all drivers are aged over 68 years.
NTA figures show the total number of active licence plates rose by 1.8% to 19,281 vehicles including 16,220 taxis– an annual increase of 335.Grants At the same time, the number of wheelchair accessible taxis reached a record level of 3,206 last year.
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