Research from CX Company puts national broadcaster in last place when it comes to customer experience
RTÉ was ranked the worst brand in Ireland for the first time in a customer experience survey conducted by the CX Company. File photograph: The Irish Times
RTÉ's level of trust among the general public fell by 25 per cent as the public’s anger over a perceived absence of transparency and corporate mismanagement was reflected in the survey.Most of those expressing views about RTÉ highlighted the summer of scandal saying it had led to a breakdown of trust between them and the broadcaster.
Pharmacies continue to lead in the retail sector making up three of the top 10 companies with Allcare coming in second place, Life Pharmacy sixth and Hickey’s eighth.Power City, which recorded the second-highest score for the positive impact of its staff, made it into the top 10 for the first time this year, claiming third position whileLaya Healthcare was sixth, M&S Simply Food in ninth and Dunnes Store in 10th place. All 10 have all been among the top performers in past surveys.
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