The Commission for Regulation of Utilities said the moratorium for winter disconnections would remain in place for a six-month period from October 1st
The CRU said it had “struck a reasonable balance” between protecting customers during the peak winter period from disconnection while at the same time encouraging customers to engage with their supplier at the earliest opportunity to avoid increasing debt levels.
According to CRU data, during extended moratoriums customers continue to incur debt rather than engaging with suppliers to enter payment plans, leading to an increased level of debt and greater difficulty in reducing this over time and a higher risk of disconnection when the moratorium is lifted. The moratoriums are in addition to the customer protections that were announced by the CRU in August for the coming winter. These include extended repayment periods, reduced debt burden on pay-as-you-go customers, better value on financial hardship meters, and greater promotion of the vulnerable customer register.
The CRU’s Karen Trant said the moratoriums were “vital in providing support and peace of mind to customers during the winter period” but stressed that it was “important for customers ... to talk to their supplier at an early stage to find the best solution for them, as customers who engage with their supplier will not be disconnected”.
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