A report annual Customer Experience report compiled by the CX Company reveals RTE rank the worse organsiation in Ireland
RTE star Ray D’Arcy has said he is “saddened” by a customer experience report which ranked RTE as the worst organisation in Ireland.
“And I’m not going to sit here and try and defend the indefensible but what I will say, RTE as an organisation… it is hard to believe but it is three years off being 100 years old. “We can celebrate our big wins, national wins, local wins. We can support each other, again in the national losses, the national tragedies, the local losses, and tragedies as well.
Mr O’Brien wanted a committee set up to draft up a week’s programming and it would broadcast for four hours each day and it would broadcast to a radius of 10miles. Cathy Summers, CEO of the CX Company, said the fallout demonstrated why trust was the most important element of customer experience. “The other thing is if you don’t get out there and meet new people then how can you know us? It’s odd because we were out and about the week when the big story broke and not one person mentioned the big story.
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