Alan Ryan and his wife travelled to Paris to see Ireland play South Africa when disaster struck
[ “The most important issue was when match tickets failed to allow us to enter the ground,” he writes. “We made it to the ground, had our tickets in digital and printed format, we made it over an hour before the match and we were refused entry at the turnstile. We tried several times to enter the stadium. I also tried to call the emergency contact number for Cassidy but to no avail.”
He says that he “never complains but I am gutted about this, I was more than civil in my dealings with [the company]. What could we do? We spent a wasted weekend in Paris and didn’t get to see the dream game. We had our kids minded and our dog in kennels for the weekend. We paid €2,170 in several instalments over the last year. Money hard earned. We ultimately watched the second half of the game sitting on our bed back in the hotel.
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