Overbooking is not uncommon and can cause airport misery for customers. Here’s how to maximise your chances of actually getting the flight you paid for - and what to know if you don’t
Overbooking is not uncommon on airlines. It is when they deliberately sell too many seats, guessing that some people won’t turn up – enabling them to increase the profit they make on every flight. Or when they have a different plane available on the day, with fewer seats on it than they sold.
The first inkling of our impending misery was at breakfast time in Porto, when we checked in for our 4.35pm flight. Our boarding pass gave us seat numbers “00” and stated that our seats would be “assigned at gate”.We left early for the airport, nervous about what might happen. The first Ryanair rep said we had a “standby” ticket. I said we’d bought it in February, checked in on time, and it wasn’t standby. We were ignored.
Behind us, a Portuguese young man, desperate to return to his wife in Dublin, asked the same question. He argued with the agents robustly but politely. Could we not, say, fly on TAP Air Portugal and get home earlier? No, she said, Ryanair would not pay if we went on another airline. In the morning, tired and hungry , we headed back to Porto airport. Mercifully, the Stansted leg of our journey took off on time. But on arrival at Stansted, we had no choice but to shuffle back through the UK border and then re-enter the airport.I approached the main Ryanair help desk at Stansted, Ryanair’s biggest base. After waiting patiently in line, I asked the Ryanair rep: was there any possibility of getting on to the earlier, 7.
He even made a point of taking us to the gate and telling the Ryanair staff there in no uncertain terms that we should be boarded on the 7.10pm flight come what may.
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